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Talent Management 2008
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Talent Management Magazine Summer 2018
In this issue, HR professionals and senior management from various well-known companies across a wide range of industries share their successful initiatives and unique experiences in talent engagement. Most of them are participants of the Greater China Talent Management Summit 2018, organized by A-Performers, as prestigious acknowledgement of their outstanding employee development strategies and practices, setting important milestones for the entire HR industry.

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HR Trend
Everise Acquires Hyperlab to Inject AI into the BPO/Customer Service Industry

24 Sep 2018

SINGAPORE, Sept. 24, 2018 /PRNewswire/ -- Everise announces today the acquisition of Hyperlab, Southeast Asia's leading Conversational Artificial Intelligence (AI) company. The acquisition will see Everise take a majority stake in the Malaysia-based company, adding Hyperlab to its own suite of solutions that allow its clients to interact with their customers at a time, place and channel of their choosing. Through leveraging Hyperlab's expertise in automating customer support and sales at scale, Everise will be able to deliver increasing efficiency for its clients, while continuing to meet ever-growing customer expectations.

Hyperlab's Conversational AI Platform allows enterprises to automate and elevate both Customer Experiences (CX) and Employee Experiences (EX). By fusing Robotic Process Automation (RPA) with Artificial Intelligence (AI), Natural Language Processing, speech recognition and contextual awareness, Hyperlab will create a digital workforce that will complement and empower customer service teams globally.

Specialising in local Southeast Asian dialects have helped Hyperlab grow quickly. Since its founding, Hyperlab's CX and EX solutions have accrued over 3 million minutes of conversational data in English, Bahasa Malaysia, Manglish (colloquial Malaysian), Singlish (Singaporean English) and Chinese, and their Chatbots have had conversations with over 1,000,000 unique users around the world. Hyperlab are currently in the process of developing a Spanish speaking chatbot for the US market.

"Our acquisition of Hyperlab is the latest stage of our journey to becoming a true experience company, one that drives innovation and disruption in the BPO industry," said Sudhir Agarwal, CEO of Everise, adding "Hyperlab will provide a significant boost in capabilities to Everise and our clients allowing us to interact with customers online in multiple Southeast Asian dialects, handle more interactions more efficiently, automate more tasks, reduce costs and generate actionable data and analytics. When this is married to quality human-to-human engagement we will start to see the evolution of a highly effective customer service ecosystem that easily and smoothly spans the online and physical worlds."

"Hyperlab is a true example of the wealth of start-up talent that exists in the region," says Atul Kapur, co-founder of Everstone and Board Member of Everise. He added, "the company's highly conversational AI solutions will integrate perfectly into our own BPO solutions and will allow us to provide an even higher level of customer service, at scale and at lower cost, for our clients."


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